Welcome to AG IT Assist
Your invitation was verified. Choose a password to activate your account.
AL GHALIA ITA better way to get things done.
Help for your devices, systems and accounts — with the IT team behind you.
Sign in
Enter your work email and password. Your session will be remembered on this device.
IT must approve your account before you can access employee requests. Keep your password private.
Set a new password
Choose a new password for your AG IT Assist account.
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Could not load your account information. Your session was not cleared.
Account pending approval
Your information is awaiting IT approval. You can submit IT requests once approved.
Employee registration
Complete your profile below. IT must approve it before you submit requests.
How can we help today?
Choose a service to get started, or track your existing requests.
Service Status
Current IT incidents and scheduled maintenance
IT Request
Select a request type and enter details.
Submitting your request...
Please wait while we save your request securely to AG IT Assist.
Request sent successfully!
Your request has been saved to AG IT Assist. Follow its status in My Requests.
Unable to confirm submission
We could not confirm that the request was saved. Check My Requests before trying again to avoid duplicates.
If AG IT Assist cannot save the request, contact IT. Jira may be considered only as a manually approved backup; nothing is sent automatically.
Report a Problem
Describe the issue. Basic suggestions are shown before saving it for IT.
Screenshot is saved privately for IT review. Automatic image diagnosis is not enabled.
Reading the problem...
Reading screenshot
Review result
Guidance uses written keywords and approved solutions; images are saved for manual IT review.
Previous Solution Match
Suggested safe steps
Saving problem report
Saving your report to the IT database...
Report saved
Your report was saved in AG IT Assist. Track its progress in My Requests.
My Requests
Only your requests and reports are shown.
My Profile
Verified employee details. Contact IT to request changes.
Optional. JPG, PNG or WEBP. Your photo is private and visible on your own account.
IT Access
Access requires an authorized IT account in Supabase.
IT permissions are checked securely; no local access codes.
IT Dashboard
Advanced IT View
Knowledge Base
Only approved employee-safe solutions are shown to employees. IT can draft new knowledge articles; an administrator approves them.
Knowledge articles
Manage IT Tickets
Manage IT requests and problem reports directly in AG IT Assist.
Select a ticket to review details and take action.
Description
Add ticket note
Attachments
Ticket activity
Similar cases and approved solutions
Internal IT Tickets
Private to IT by default. An IT Admin may explicitly share a selected ticket with a verified employee.
Select an internal ticket to view details.
Description
Add ticket note
Share with an employee (IT Admin only)
Only an explicitly shared, verified employee can read this ticket and its public comments. Internal notes remain private.
Ticket activity (IT only)
Employee registration approvals
Only IT Admin can approve employee information.
Employee profile change requests
IT technicians can review. Only IT Admin can approve or reject.
Invite a new employee
Enter verified employee details. A secure invitation is emailed so the employee can set their own password. Requires configured SMTP and the Supabase invite-employee function.
Manage employee profiles
Search by employee number, or leave blank to load up to 100 profiles.
Recent employee profile changes
IT Team Management
Create and confirm the account under Supabase Authentication first. Only admins may grant IT access.
Service Catalog
Programs, IT services and their ticket identifiers
Notification Center
Smart Ticket Routing
Suggest an IT technician based on a service and branch. Assignment requires confirmation.
IT Asset Register & QR
Only authorised IT users can view asset details. QR codes encode a record reference, not employee information.
Onboarding & Offboarding
A documented checklist. No external accounts are created or disabled automatically.
System Status & Major Incidents
IT Performance Analytics
Full ticket totals and branch distribution from a server-side aggregate (not capped by the ticket list).
Tickets by branch
IT Operations Report
Based on recent loaded tickets; not a full company-wide export.